iQor is one of the largest BPO employers in the Philippines, hiring thousands of new associates each month across multiple sites. As hiring volumes increased, the company needed a faster and more consistent way to evaluate English proficiency—one of the most critical indicators of success in customer service roles.
Manual English checks slowed the process by days, created inconsistencies between evaluators, and struggled to keep pace with the company’s growth. iQor partnered with Talkpush to bring automation and real-time English assessment to the top of the funnel, radically accelerating decision-making and improving candidate flow.
A High-Volume Hiring Operation Needing Faster, More Reliable Screening
Before implementing TalkScore, iQor relied on recruiter-led English screening and operations interviews to determine language proficiency. These evaluations varied from person to person and created delays between the application and final decision. Candidates often disengaged during the waiting period, and hiring teams struggled to maintain a consistent pipeline.
This challenge became even more visible during large hiring surges. Multi-step phone screens, scheduling, and follow-ups created friction that slowed down time-to-offer and reduced conversion. As iQor prepared for increasingly aggressive hiring goals, the company needed a method that was fast, objective, and fair for all applicants.
How iQor Uses Talkpush’s AI English Assessment to Speed Up Hiring
- Short, mobile English assessment at the moment of application: Candidates applying via Facebook Messenger or a mobile landing page complete a quick automated evaluation —covering comprehension, vocabulary, grammar, listening, and speaking—in under 3 minutes. The system returns a CEFR-aligned score instantly.
- Automatic routing based on score: Candidates who meet the required level move forward immediately; others are paused or reengaged later. Recruiters no longer perform manual English screening.
- Fast, lightweight rollout: Deployed in about two weeks per site, using Talkpush's native tools and no external integrations.
- Optimized for high completion: Designed for mobile, ensuring fast response and high assessment completion rates.
Faster Decisions and Higher Conversion Across the Funnel
The introduction of TalkScore transformed the speed and reliability of iQor’s hiring process. By removing manual steps and introducing real-time scoring, iQor strengthened every stage of the recruiting funnel.
These gains enabled iQor to support aggressive ramp-ups and maintain strong service levels across programs.
Leadership Commitment to a More Scalable, Data-Driven Process
Flo Navaro, Regional President and former Global Chief People Officer, championed the initiative to modernize English screening. Her focus was not on reducing headcount but on helping recruiters spend their time where it matters most.
A More Predictable and Scalable Hiring Model for the Future
By integrating TalkScore into the application process, iQor has created a more efficient, mobile-first hiring model that keeps candidates engaged and allocates recruiter time to the most meaningful tasks. Real-time scoring, standardized evaluations, and automated routing have transformed the company’s ability to hire at scale while maintaining quality.
With this foundation in place, iQor is now better equipped to respond to rapid growth, seasonal changes, and high-volume hiring demands across the region.
See How Real-Time Screening Can Transform Your Hiring
Talkpush helps high-volume employers evaluate candidates instantly, reduce time-to-offer, and deliver a faster, more consistent hiring experience.
