From Application to Offer Letter in 24 Hours Iqor

Most candidates now get a definitive “yes” or “no” on the same day they applied, without a recruiter lifting a finger.

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The Challenge Before TalkScore

iQor’s CX business was booming—new programs, new sites, and thousands of open seats to fill. The growth quickly outpaced the Talent Acquisition team’s capacity and the need to optimize and automate the process became a priority. 

Manual tests, slow follow-ups, and human grading stretched time-to-offer to five days.

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Enter TalkScore: A <3-Minute Mobile Assessment

Deployed across WhatsApp, Messenger, SMS, and web, TalkScore lets applicants record XX quick audio answers—open‑ended, listen‑and‑repeat, and prompt responses. An AI engine scores pronunciation, vocabulary, grammar, fluency, listening, and comprehension on a 0‑10 scale (mapped to CEFR levels), then pushes results straight into their Talkpush recruitment automation software.

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Zero Human Touch Until the Interview

1. Automated invite triggered seconds after application.
2. Candidate completes TalkScore in 5–10 minutes on their phone.
3. AI scoring & segmenting pipelines passers to interview slots; emails and instant messages auto‑decline non‑qualifiers.

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The TalkScore Solution

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With TalkScore’s AI-driven language assessment, iQor reshaped hiring in three moves:

1. Instant, mobile English tests – Candidates complete a 5-minute TalkScore assessment on Messenger, WhatsApp, SMS, or web and get feedback immediately.
   
   
2. Hands-free screening & offers – AI scores route passers straight to interview slots and trigger automated offer letters, removing human bottlenecks.
   
   
3. Built-in global scale – The same workflow rolls out to every iQor site worldwide, keeping speed and scoring consistency no matter the market.

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Under the Hood: Why Recruiters Trust the Score

• Impact‑based scoring. TalkScore penalizes only errors that block understanding—accents and harmless slips pass, so good talent isn’t lost to nit‑picking. 
• CEFR‑aligned accuracy. 92% agreement at the critical B1/B2 boundary ensures global consistency. (TalkScore White Paper)
• Human‑level consistency. Mean‑absolute‑error 0.84 vs human variance 1.18; pronunciation correlation 0.91, grammar 0.87—outperforming typical evaluators. 
• Completion rates that stick. >70 % of applicants finish the assessment even at the awareness stage—double the best competing vendor. 

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What Success Looks Like at iQor

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Note: Financial savings are substantial but confidential; both firms cite “considerable” reductions in screening costs.

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“TalkScore takes the basic screening off my recruiters’ plates, so they can focus on closing offers fast. We’ve jumped from 25 % to 75 % pre-screening completion and still hit every hiring goal.”

Fleurette Navarro

Regional President @iQor

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Why It Clicks for TA Ops Leaders

• Consistency at scale. Every candidate is measured against the same linguistic rubric, eliminating bias.
• Channel of choice. Assessments drop on the apps candidates already use, boosting completion.
• Data you can defend. CEFR‑aligned scores and auditable AI logic replace gut‑feel grading. 0.84 MAE keeps results within expert‑rater consensus. 

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“If we hadn’t launched TalkScore’s AI recruiting project, we could never have filled 4,000 positions in two weeks—but we did. Today 75% of applicants complete pre-screening and we don’t run a single manual interview.”

Fleurette Navarro

Regional President @iQor

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For a quick, behind-the-scenes look at how automation supercharges high-volume hiring, dive into our Recruitment Hackers Summit session “Recruitment Automation Highway”

presented by Fleurette Navarro - Regional President @iQor

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