Concentrix Philippines Automates Onboarding to Support 70,000 Annual Hires

Concentrix Philippines runs one of the largest talent operations in the country. With 70,000+ new hires every year, the onboarding team must process thousands of government IDs, employment forms, medical certifications, and background checks every month.

Before Talkpush, this onboarding volume created operational bottlenecks. Candidates submitted documents through email, Viber, and onsite drop-offs, leading to scattered files, inconsistent validation, and manual back-and-forth that slowed hiring readiness.

Talkpush became the centralized onboarding engine that now supports country-wide hiring at massive scale.

Fragmented Processes Slowed Down Hiring Readiness

With hiring demand at historic levels, Concentrix needed a way to keep up with:

• High-volume onboarding requirements across multiple sites
• Complex compliance workflows (PEME, BI, post-hire verification)
• Manual coordination with clinics and background-check vendors
• Repetitive status updates and Workday profile creation
• Candidate confusion around which documents to submit and when

The team needed an onboarding solution that could automate, standardize, and centralize every step of the process — without increasing headcount.

Talkpush Centralizes and Automates Every Step of Onboarding

1. Digital Document Collection Through Messenger & Email Candidates upload all pre-employment requirements through Talkpush’s conversational interface. Smart categorization flags documents as recognized, unrecognized, unverified, or verified, helping coordinators review only the exceptions.

2. Automated PEME Workflows
Integrations with Kalix Clinic and DashLabs automatically endorse candidates to medical exams and send results straight back to Talkpush — no manual coordination needed.

3. Background Check Automation
(BI Automation) BI vendors directly pull candidate profiles from Talkpush, run checks, and upload reports back into the platform. Manual endorsements and email threads are eliminated.

4. Seamless Workday Integration
‍New hires created in Workday are automatically synced into Talkpush, ensuring onboarding starts with clean, updated data. With all onboarding actions centralized, coordinators now have full visibility into candidate readiness while candidates receive clear, automated guidance through every requirement.

‍

The Impact

Thanks to automated workflows and a unified onboarding hub, Concentrix Philippines can support one of the largest hiring machines in the region — without adding complexity or headcount.

‍

‍

Download the case study

If you want to access the detailed case study in PDF format, please fill out this form. You’ll be able to download it immediately after submitting.

Name

Work email

All fields are required

We are very grateful to request your demonstration, we will contact you shortly.

We love that you are looking to explore proven strategies for improving your hiring processes, and we are happy to help.

Download PDF