The 5 Realities of Today’s CSR Candidates — Revealed by 235 AI Interviews

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🎁 Special Giveaway:
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All registrants are automatically entered for a $30 gift card raffle, with the winner announced live at the end of the webinar.

Online

August 28, 2025 (Thursday)

11:00 AM – 12:00 PM (Ph Time)

About the Event

What happens when you put 235 Customer Service Representative candidates through an AI-led interview? You don’t just get hiring scores, you uncover the hidden patterns of how candidates think, respond, and reveal (or conceal) their true skills.

In this webinar, we’ll share the five most consistent weaknesses TalkScore’s AI uncovered across hundreds of CSR interviews - insights that most recruiters miss in real time. From candidates who stay calm in a storm but lack long-term grit, to salespeople who can persuade but never close, these findings shine a light on the real behaviors shaping today’s CSR talent pool.

What you’ll learn

The 5 most common gaps CSR candidates reveal in interviews, and why they matter.
How AI analysis connects interview responses to performance predictors like retention, adaptability, and upsell potential.
The exact interview plays you can use tomorrow to spot persistence, adaptability, closing skills, proactivity, and engagement.
Practical ways to tweak your hiring process and onboarding so you don’t just find talent — you keep and grow it.

Why attend

Exclusive Data: Insights from 235 AI-led CSR interviews.
Real Examples: See anonymized candidate answers flagged as strong vs. weak.
Interactive: Polls and live recruiter Q&A.
Takeaway Value: Attendees receive a 1-page Interview Gaps Checklist.
Bonus Incentive: All registrants are entered for a chance to win a $30 gift card giveaway (announced live at the end of the session).

Hosted by Talkpush

Recruiters, talent acquisition leaders, and hiring managers in BPO, customer service, and sales-driven support teams who want to go beyond gut feel and start using data-backed interview insights to make better hires.

Secure your spot now and walk away with a recruiter’s playbook powered by AI, one that turns interview blind spots into hiring advantages.