How Talkpush Enabled 7-Eleven to Reduce Time-to-Hire by 60% and Streamline High-Volume Recruitment

As part of Iconn, the largest convenience store group in Mexico, 7-Eleven operates alongside other key brands under Iconn’s portfolio, such as Petro Seven, MAS+, and MercaDía. Together, these operations serve millions of customers daily and are essential to maintaining Iconn's strong market presence.

With 7-Eleven's expanding footprint and a growing need for high-volume hiring, particularly for store staff and customer service roles, the company faced significant challenges in managing recruitment efficiently across its thousands of stores.

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The Challenge

As 7-Eleven grew its presence across the country, it struggled with slow hiring processes that negatively impacted store performance. The primary issues included:

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The Solution

7-Eleven partnered with Talkpush to automate and accelerate its recruitment processes. By implementing a comprehensive recruitment automation platform, 7-Eleven was able to optimize hiring for store-level positions and enhance candidate experience through several key features:

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Automated Application Screening:

Using AI-driven screening tools, Talkpush enabled Iconn to automatically filter out unqualified candidates, ensuring that only the best-fit applicants moved forward.

Omnichannel Recruitment:

Talkpush centralized recruitment from all sourcing channels, including job boards, social media, and in-store applications, ensuring a consistent and efficient process.

Real-time Candidate Engagement:

Talkpush's instant messaging platform, integrated with WhatsApp and Facebook Messenger, allowed recruiters to respond to candidates in real time, significantly reducing response time.

Digital Document Collection:

Essential documentation and onboarding processes were digitized, cutting down the back-and-forth communication between candidates and recruiters.

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The Results

Through its partnership with Talkpush, 7-Eleven experienced dramatic improvements in recruitment efficiency:

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By leveraging Talkpush’s recruitment automation solutions, 7-Eleven was able to scale its hiring processes to meet the demands of its growing store network. This partnership ensured that 7-Eleven could maintain its service standards while optimizing operational efficiency through faster, smarter, and more engaging recruitment strategies.

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