Automation, Artificial Intelligence, and a Frictionless Candidate Experience
TaskUs, a global BPO leader, faced a familiar challenge: manual processes, scattered communication, and high operational costs in its recruiting functions across Colombia and Mexico. With thousands of openings each month and expanding teams, they needed a solution to unify operations and elevate the candidate experience.
From Spreadsheets to Automated WhatsApp Flows
In just weeks, Talkpush replaced manual trackers and endless email threads with automated hiring flows on WhatsApp, Messenger, and SMS. Candidates now apply in under ten minutes, while recruiters receive real-time alerts and metrics.
Each site and country operates with its own customized workflow, adapting to local culture and hiring practices—without sacrificing speed or consistency.
Workday + Talkpush: One Unified Hiring Ecosystem
The integration between both platforms eliminated duplicate data entry. Candidate movements now flow automatically, allowing recruiters to work entirely within Talkpush while HR and HCM teams access up-to-date information in Workday.
Results That Speak for Themselves
In just six months, TaskUs achieved:
