Candidates were gaming the assessment.
Cognizant is a global technology and services company employing roughly 270,000 people worldwide. In the Philippines, the team hires customer service representatives where English proficiency and soft skills are the primary hiring criteria.
Before TalkScore, Cognizant used another vendor. The scores were credible. The problem was integrity.
On-site, candidate IDs were being reused: someone other than the actual applicant was doing the test. The person assessed and the person hired were not always the same person.
The previous vendor had no mechanism to stop it. The assessment also sat outside the recruitment flow, so results came back manually with no audit trail.
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WHAT THE OPERATION REQUIRED
- Proof that the person taking the assessment is the person applying, not a substitute
- English proficiency scoring across fluency, grammar, vocabulary, pronunciation, and comprehension
- Soft skills assessment in the same session, no separate step
- An assessment that lives inside the recruitment flow
Five-minute Voice AI interview. Proctored, scored, and integrated.
Cognizant closed the cheating gap with robust Talkpush proctoring tools.
Every requirement met in one session: identity verified via voice and video, English and soft skills scored, results inside the recruitment flow.
"Working with Talkpush has really helped streamline our recruitment process, especially at scale. Before, a lot of our efforts were manual and time-consuming, but since going live, we've seen a noticeable improvement in both recruiter efficiency and candidate experience."
