TaskUs Philippines Lifts Contact Rate from 35% to 71% with Chatbot TUVA
TaskUs' operations in the Philippines needed to do more with less. Hiring requests were increasing, but the recruiting team was overwhelmed with manual processes and repetitive tasks that slowed down hiring activity.
Using a chatbot powered by Talkpush, TaskUs now gives candidates a real-time, personalized experience from the moment they click on an ad or express interest in joining the company. To improve contact rate and lead processing time, TaskUs integrated all its sourcing channels with Talkpush, capturing leads from every channel and organizing them into talent pools based on pre-set criteria. TaskUs also integrated its HRIS, Workday, with Talkpush, so candidate profiles are created and updated in both systems in near real-time.
35%→71%
+76%
75%
"We wanted our applicants to engage and have ridiculously great conversations with our chatbot, TUVA (TaskUs Virtual Assistant), as if they were just speaking with a real human. For us to achieve that, we needed TUVA to be fun and friendly."
TaskUs' custom chatbot TUVA now engages applicants online, 24/7, delivering a personalized and friendly experience at scale — so candidates are never left waiting.
