Concentrix South Africa screens 150,000+ applicants and grades English with AI voice interviews
Every applicant to Concentrix's South African sites is offered screening the moment they apply. For voice roles, candidates who pass go straight into an AI voice interview that grades their English inside the flow. One consistent standard across the region, tailored to local market needs.
The challenge: volume that outran the tools
Concentrix's South African sites in Cape Town, Durban and Johannesburg hire customer service advisors supporting European and North American clients, and applications arrive in waves. Screening ran across separate tools, with recruiters sorting candidates by hand and sending language assessments as a separate step. At peak, applications ran to tens of thousands a month, far more than manual screening could keep pace with. And Concentrix wanted every candidate to have the same consistent, high-quality experience in every country, instead of a different process for each.
The solution: screen and interview in one flow
Concentrix runs its screening on Talkpush as one consistent standard across the region, tailored to local market needs.
Instant screening
Job boards, WhatsApp, social ads, referrals and walk-ins all land in one flow, and every applicant is offered screening the moment they apply.
AI voice interviews
On voice campaigns, candidates who pass screening go straight into a TalkScore AI voice interview while they're still engaged, with no scheduling.
English graded in the flow
TalkScore scores each candidate's spoken English on the CEFR scale and sorts them into recommended or not recommended for recruiters.
One regional standard
The same high standard and the same English measure apply in every country, tailored to local market needs, so every candidate gets a consistent experience.
The results
South African volume, screened at the speed candidates expect.
150,000+
<3 min
Nearly 9 in 10
90%+
Figures from the Concentrix Talkpush account, South African campaigns. Time to screening is a median.
“We want every candidate to have a consistent, high-quality experience, wherever they are applying. By integrating AI interviewing into the application journey, candidates who meet our minimum criteria can interview with us there and then, at a time that works for them. This gives more candidates the opportunity to demonstrate their potential while helping us apply consistent, structured standards at scale.”
For candidates, the result is a hiring process that moves as fast as they do. They apply, finish screening in minutes, and take their English interview straight away, often within the hour. For recruiters, it means a ready-sorted list of candidates whose English has already been graded.
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