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Manual call-outs had become a bottleneck TaskUs could no longer afford.
TaskUs Philippines hires 25,000–30,000 people per year across 11 sites. Sourcing runs primarily through social media. The moment a candidate applies, speed decides whether they get hired or go to a competitor.
Before the AI upgrade, a dedicated call-out team dialed every qualified applicant to confirm interest, pre-screen, and schedule. One recruiter could make around 100 calls per day. With 500 viable leads coming in, that meant five people on phones just to make first contact.
Candidates applying through social media don't wait hours for a callback. Many had already moved on by the time a recruiter reached them.
WHAT THE OPERATION REQUIRED
- Immediate first contact with every qualified applicant, regardless of volume or time of day
- Scheduling confirmed in the same call without back-and-forth
- AI disclosure that was compliant without killing conversion
- Repetitive status updates and Workday profile creation
- Pipeline management across 11 sites without separate spreadsheets and manual trackers per recruiter
Talkpush owns the outbound. Recruiters focus on the interviews.
TaskUs now spends 0 hours on dialing.
TaskUs Philippines went from a manual call-out team dialing 100 candidates per person per day to an AI system that contacts every qualified applicant automatically and books the interview in the same call.
"Talkpush developed it to be smarter. Not just to collect data but to respond based on what the candidate actually says. 'Can I do 4pm instead?' Sure, book, call done."
