Alorica replaces phone screening with AI interviews across every role.
BPO and Contact Center
Conversational AI
Alorica replaces phone screening with AI interviews across every role.
Before Talkpush, phone screeners called every applicant manually across 11 sites. Outcomes varied by caller, missed calls produced nothing. Now one AI agent handles every call, every role, scored and structured.
Manual phone screening couldn't keep up with the volume.
Alorica is one of the world's largest BPO companies, with operations across North America, Latin America, the Philippines, and Egypt. In the US, the company hires thousands of frontline agents every year across customer service, sales, financial services, and healthcare roles.
Before Talkpush, a dedicated team of phone screeners called every incoming applicant manually, regardless of fit or readiness. Per-minute call costs accumulated across multiple locations. Every call produced a different outcome depending on who made it. Missed calls produced nothing at all.
WHAT THE OPERATION REQUIRED
Data from every interaction, not just completions
A structured data layer for recruiters to make decisions
Integration with Oracle to personalize every interview
A way to handle 3,000 daily applicants for work-at-home roles without overwhelming recruiters
Pipeline management across 11 sites without separate spreadsheets and manual trackers per recruiter
Talkpush interviews every candidate automatically, at any volume.
AI voice interview via TalkScore:
Candidates complete a voice interview with Talkpush's AI agent after finishing their pre-assessment in Oracle. The AI agent pulls name, location, work history, and prior Alorica experience to personalize each call. Tone, pace, and style are configured to Alorica's specification.
One dynamic agent across all roles and locations:
One agent handles all four role types (CSR, financial CSR, healthcare CSR, and sales) across every location and salary tier. Previously, this required 57 separate interview agents.
Structured data from every interaction:
Every call produces structured data, whether completed, missed, rescheduled, or abandoned. Completed interviews generate 20 data points: scores, sentiment, quality flags, and a written summary.
Real-time Oracle integration:
Oracle pushes candidate data to Talkpush the moment pre-assessment completes. Without it the interview runs generic. Recruiters review reports in TalkScore Hub and can override any score.
After thousands of AI interviews, 82% of candidates gave 5 stars.
With Talkpush's AI voice interviews and Oracle integration, Alorica now assesses every incoming candidate with structured, scored data without adding recruiter headcount.
4.59 / 5
Average candidate rating across 3,470 feedback submissions (82.3% gave 5 stars)
6,000
Total interviews processed since go-live
57 → 1
Interview configurations consolidated into a single dynamic agent
20
Data points captured per completed interview
"When we decided to embark on the AI interview journey, we knew the transformation would affect a lot of people. The Talkpush team quickly comes up with alternative solutions to smooth the transition, they catch issues before we do — that's the kind of partnership that makes a difference."
Teri Morse
Vice President Talent Acquisition, Alorica
"Talkpush has streamlined our recruitment process, reducing the time and effort required for screening and shortlisting candidates. It has significantly impacted our recruitment efforts, optimizing the overall process. The platform enables us recruiters to have an effective connection and engagement with our applicants. Lastly, Talkpush provides customization options, allowing us to tailor the platform based on our specific recruitment needs."
Sherry Ann Bartolome
TA Leader - McDonalds Philippines
94%
Candidate experience satisfaction score
reflecting a high level of engagement and positive feedback from applicants.
2X
Doubling of the pre-screening completion rate
streamlining the early stages of the hiring process.
35%
Reduction in time-to-hire
supported by automated document collection, speeding up the recruitment timeline.
98%
Of incoming traffic is automatically sorted
by custom automation configurations reducing manual effort and improving efficiency.
See how Talkpush can accelerate your hiring journey
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