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Concentrix on CREW: 31% faster to Pre-Hire, with half the manual work per application.

Concentrix is moving its recruiting onto CREW one region at a time. In North America, three months on CREW against five on Talkpush V1 show what changed. Below are those results, and the five-week launch model every region follows to go live.

Customer
Concentrix
Results
US and Canada combined
Compared
V1, Jan to May 2026 · CREW, Jul to Sep 2026
Rollout
Region by region, 5 weeks to go live
North America · Talkpush V1 vs CREW

More candidates, further along, sooner.

The North America recruiting team moved from Talkpush V1 to CREW in the summer of 2026. Candidates now reach Pre-Hire 31% faster, and each application takes half the manual work it used to.

113,578
Applications a month

▲ 43% vs 79,437 on V1. Cross-apply adds 31,400 of them.

76%
Reach the assessment

Up from 10%, and on the same day they apply.

9.8 days
Application to Pre-Hire

Down from 14.2. Interview to Pre-Hire went from 7.4 to 3.9 days.

61%
Moves automated

Up from 25%. Manual moves per 100 applications fell from 122 to 60.

What made the difference

  • Cross-applyCandidates apply to more jobs at the end of prescreening and reuse their answers.
  • Auto endorsementCandidates go to the assessment as soon as they complete, and retakes run without a recruiter.
  • Self-booked interviews54% of interviews are booked by the candidate, 63% in September.
  • Workday integrationNo double entry between Talkpush and Workday from application to offer.
  • Team ownershipThe North America team does 90% of the configuration itself, on one platform for requisitions, go-to-market and campaigns.

Per recruiter, per month

  • Applications handled257 → 624 2.4x
  • Pre-Hires7.5 → 10.0 ▲ 33%
  • Manual moves, with 2.4x the applications312 → 334
  • Interviews self-booked a month670 ≈112 recruiter hours

V1: Jan to May 2026, Talkpush analytics. CREW: Jul to Sep 2026, CREW production database, duplicated applications excluded; per-recruiter figures are September. August and September cohorts are still progressing, so CREW late-stage figures will rise.

For more details: Concentrix North America, Talkpush V1 vs CREWThe full report, 10 pages: every metric side by side, the charts and the methodology. Download the PDF
The launch model · every region

Five weeks from the first workshop to a live region.

Every Concentrix region follows the same path onto CREW: four weeks of preparation, one go-live week, then hypercare. Everything that will be tested is in staging before the go-live week starts.

Week 1

Scoping

One 2 hour workshop agrees the flow and labels anything CREW doesn't do today as a go-live blocker or a later feature.

Weeks 2 and 3

Configuration

Recruitment, marketing, IT and Talkpush work from one configuration index, tracked inside CREW.

Week 4

Tweaks

Gaps closed, integrations checked, test sheets ready and testers booked.

Week 5

Go-live week

Train, test, clear, go live. Recruiters start working on CREW the next day.

After go-live

Hypercare

Daily in week 1, lighter every week after, with support on from day 1.

99%
The go-live gate

13 test paths over three days. Accuracy and completion both have to reach 99% before the region is cleared.

Day 7
First real working day

Live at the end of day 6, so recruiters start with candidates already in the funnel.

Week 6
The region runs on its own

Touchpoints go from daily to every two weeks. Tickets and AI self-service are on from day 1.

What can move the date: a third-party integration, or a custom feature declared a go-live blocker at scoping. Either can stretch a region to six weeks. Everything else goes live after the date and never holds it.

For more details: CREW regional launch support modelThe full plan, 10 pages: week by week, the testing gate, hypercare and what each region commits. Download the PDF