Concentrix on CREW: 31% faster to Pre-Hire, with half the manual work per application.
Concentrix is moving its recruiting onto CREW one region at a time. In North America, three months on CREW against five on Talkpush V1 show what changed. Below are those results, and the five-week launch model every region follows to go live.
- Customer
- Results
- US and Canada combined
- Compared
- V1, Jan to May 2026 · CREW, Jul to Sep 2026
- Rollout
- Region by region, 5 weeks to go live
More candidates, further along, sooner.
The North America recruiting team moved from Talkpush V1 to CREW in the summer of 2026. Candidates now reach Pre-Hire 31% faster, and each application takes half the manual work it used to.
▲ 43% vs 79,437 on V1. Cross-apply adds 31,400 of them.
Up from 10%, and on the same day they apply.
Down from 14.2. Interview to Pre-Hire went from 7.4 to 3.9 days.
Up from 25%. Manual moves per 100 applications fell from 122 to 60.
What made the difference
- Cross-applyCandidates apply to more jobs at the end of prescreening and reuse their answers.
- Auto endorsementCandidates go to the assessment as soon as they complete, and retakes run without a recruiter.
- Self-booked interviews54% of interviews are booked by the candidate, 63% in September.
- Workday integrationNo double entry between Talkpush and Workday from application to offer.
- Team ownershipThe North America team does 90% of the configuration itself, on one platform for requisitions, go-to-market and campaigns.
Per recruiter, per month
- Applications handled257 → 624 2.4x
- Pre-Hires7.5 → 10.0 ▲ 33%
- Manual moves, with 2.4x the applications312 → 334
- Interviews self-booked a month670 ≈112 recruiter hours
V1: Jan to May 2026, Talkpush analytics. CREW: Jul to Sep 2026, CREW production database, duplicated applications excluded; per-recruiter figures are September. August and September cohorts are still progressing, so CREW late-stage figures will rise.
Five weeks from the first workshop to a live region.
Every Concentrix region follows the same path onto CREW: four weeks of preparation, one go-live week, then hypercare. Everything that will be tested is in staging before the go-live week starts.
Scoping
One 2 hour workshop agrees the flow and labels anything CREW doesn't do today as a go-live blocker or a later feature.
Configuration
Recruitment, marketing, IT and Talkpush work from one configuration index, tracked inside CREW.
Tweaks
Gaps closed, integrations checked, test sheets ready and testers booked.
Go-live week
Train, test, clear, go live. Recruiters start working on CREW the next day.
Hypercare
Daily in week 1, lighter every week after, with support on from day 1.
13 test paths over three days. Accuracy and completion both have to reach 99% before the region is cleared.
Live at the end of day 6, so recruiters start with candidates already in the funnel.
Touchpoints go from daily to every two weeks. Tickets and AI self-service are on from day 1.
What can move the date: a third-party integration, or a custom feature declared a go-live blocker at scoping. Either can stretch a region to six weeks. Everything else goes live after the date and never holds it.
For more details: CREW regional launch support modelThe full plan, 10 pages: week by week, the testing gate, hypercare and what each region commits. Download the PDF